25 September, 2008

In the crazy automotive business we work in, we always find time to COMPLAIN about vendors/ companies we do business with and almost never take a minute to recognize a company that goes above and beyond providing outstanding customer service.

I’d like to recognize Dealer Marketing Services for a job well done.  Having been in the automotive industry for over 20 years, I have had my dealings with a number of different vendors and none can compare to the customer service provided by your company.

The support staff I have had the pleasure of working with- Christina Wallace, Bud Smith, Gary Firrell, Jack Beciri and Justin Adams are to be commended for their work.  Phone calls are either answered promptly or returned quickly.  Issues are resolved and followed up in a timely manner.  They never make me feel that a question I have asked is not important.  They always take time to work with me and my staff.  Special thanks to Christina, Gary and Bud for ALWAYS taking my calls, listening to my concerns, solving my issues and ALWAYS following up with me so I know the issue has been corrected.

I’m sure there are many others who have either helped me directly or indirectly at one time or another that I have not mentioned by name.  I know that I personally am not the easiest person to deal with, especially when things are going wrong, and your employees always speak with a smile in their voice assuring me that things will be okay. 

Thank you Dealer Marketing Services for a JOB WELL DONE.

Margaret-Ann Jayne
Car-Lotta Car Sales
Cusiness Development Center Manager

"Simply put PROMAX IS THE BEST! I have used the competitors in the past (Autobase,Higher Gear) and they, in no way, measure to what promax has brought to this dealership.  Not only have we raised our per copy to over $3000 but we were able to very easily measure everyone's performance,get rid of all the paper logs, focus on all of our old inventory on every deal, plus maximize every deal to the fullest without having to flip through a NADA book and punching a calculator.  Promax makes it so easy for everyone in sales to be on the same page every minute of every day.  Consistency and tracking your performance is everything and with promax I can have all the information and the touch of a button."
 
"Jack came to the dealership and was totally focused on making sure everyone was not only comfortable but was very fluent in using promax.  He stayed extra everyday just to make sure that they met his standards of usage, not just mine.  Promax, along with Jack, is the kind of partnership I have looked for in the past and have now finally found.  Promax is a can't miss."

Kelly Gann,

BDC Manager

Bill White Autogroup

‘We have been using Promax for three years and while it does so many things well, I have really been able to hone in on who our customers really are. Instead of using a shotgun approach to our marketing we can now rifle in and target our specific clients based on many variables provided by the Promax system."

Henry Ayer, III, President

Pomoco Nissan of Hampton

Hampton, Virginia

"Last November when Rainbow chose ProMax as the Customer Relations Management system to facilitate the Business Development Center being implemented, there was no way of knowing how instrumental this decision would be in the success of the BDC." 

"After thorough consideration, as you recall, the management staff of Rainbow chose ProMax as the CRM to lead the way with the dealership’s new BDC."

"The interesting aspect to this decision was the positive byproducts that were received by choosing ProMax.  Not only has the ProMax system worked well for the BDC (the BDC manager and the BDC representatives are very pleased with its thoroughness and user-friendly procedures in tracking prospects), but the Sales Management team has found the system to be an extremely effective tool in many ways.  Among these are: matching the right vehicle for each prospect, maximizing gross profit, and most of all giving the Sales Management team control of the dealership’s prospects."

Tim Hollis

Executive Manager

Rainbow Automotive

"Promax has given us the tool, the catalyst for us to better manage our leads, and has allowed us to more aptly track our customers.  In July our closing rate was at 5.6%. Last month closing rate was 12.3% and every single day we are excelling."

Temple Tullis

Lubbers Auto Group

Cheney, Kansas

Chris Gray

General Sales Manager

Bolivar Ford Mercury

“The early results have been very good,” Christensen said. “We area able to track the credit scores of people who want to buy from us.”

We have learned a tremendous amount of information about their customers and the marketplace in general. As a result of the use of this product we have learned that 60 percent of their customers have less than a 500 Beacon score. About 25 percent of these people have to credit score at all. We would never known that without this system.

The system has more than paid for itself. We had the best special finance sales month ever in February. We had the highest grosses ever. We can now make decisions on changing our inventory mix based on real-world numbers."

Herbie’s Auto Sales began using ProMax Online, a Web-based, integrated desking and follow up system for all of the dealership’s front-end needs, in December 2006.

Cindy Christensen,

Manager

Herbie’s Auto Sales